Return & Refund Policy

All Sales Final

Friends of Northaven Trail does not accept returns, exchanges, or cancellations on purchases unless an item arrives damaged or defective.

Because many of our products are limited-run fundraising items and proceeds directly support the Northaven Trail, all sales are considered final.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
store@northaventrail.org


Please include:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging, if applicable

We will work with you to resolve the issue, which may include a replacement or refund at our discretion.

Shipping Issues

We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided at checkout.

Contact

If you have questions about your order, please contact:
Friends of Northaven Trail
store@northaventrail.org
https://northaventrail.org